Our doctors are recruited via a rigorous two stage interview process with our Chief Medical Officer and HR vetting procedures, which ensure that GPs are qualified, experienced, and knowledgeable to an equivalent standard to your own GP. Our minimum criteria requires that our GPs: + are currently practising in the NHS as a GP and have at least 2 years’ experience + are on The GMC register + have a Bachelor of Medicine Degree, those who qualified after 2007 must be Members of the Royal College of GPs + complete an annual NHS appraisal + have an enhanced DBS background check + provide complete document evidence that they are suitably qualified + provide at least 2 references to support their skills and experiences.

Once recruited, the GPs are continuously monitored to ensure they maintain their skills to the highest standards. All our GPs complete an annual NHS appraisal to review their practise and performance. Our Quality Management System incorporates policies and procedures, consistent with best NHS practise, and each GP’s performance is continually audited. This auditing includes reviewing key documents to ensure all GP's knowledge, skills and registration are up to date. We hold bi-annual doctor meetings with our clinical team to maintain good engagement, share best practice and help to continually raise our standards of care and service. In addition to ongoing internal auditing, our GPs' clinical notes are also reviewed by an independent external organisation called Clinical Guardian.

Our service is regulated by the Care Quality Commission for the delivery of medical services, in the “Digital Healthcare” category. Our most recent CQC inspection was conducted by a GP, Clinical Pharmacist and CQC Registered Inspector who provided an overall rating of "Good".

The Care Quality Commission monitors, inspects and regulates hospitals, care homes, GP surgeries, dental practices, and other care services to make sure they meet fundamental standards of quality and safety. To get to the heart of patients’ experiences of care and treatment, CQC evaluates service providers across five categories relating to safety, effectiveness, caring, responsiveness to patient need and leadership.

Simply phone the number provided within your membership pack and you will be requested to provide the name of the organisation on your membership pack. You will be connected to a GP immediately or you will receive a call back from a GP at a mutually agreed time.

There is no time limit on the call you have with our GP giving plenty of time to discuss your issues and medical history in detail.

There is no restriction on the number of times the service can be accessed during the year.

Yes. A prescription service is available and prescriptions can be delivered to an address of your choice, usually by next day.

You will be quoted a price which comprises the cost of the drugs and a small delivery charge. If you decide to accept, payment will be taken by credit/debit card. If an expensive drug is required you can elect to be referred back to your own GP and access the drugs at the standard prescription charge.

All our doctors are currently practicing NHS GPs conforming to the same professional standards as your own GP.

If you have private medical insurance (PMI) you can get an immediate referral to your provider for further treatment. If you do not have PMI, you will be referred back to your own GP for an urgent consultation.

No. Our service works in conjunction with GP and is designed to give you and your family quick access to an NHS GP 24/7. This gives you peace of mind and an early diagnosis or referral to the NHS for treatment.

We cannot guarantee you will speak to the same GP on future calls but records of previous consultations will be available.

Yes. All our patient consultations are recorded.

Our GP will ask you to confirm what medication you are currently taking but in the event of any doubts we will always refer you back to your own GP for an early consultation.

Yes. There are no exclusions on the use of our service.

By providing 24/7 access to an NHS GP we can ensure that you get more rapid access to your Private Medical Insurance if required.

Our service is fully integrated with the NHS, our doctors are all GMC registered practicing GPs and as such this is not an alternative but a support to NHS Primary Care. By enabling patients to speak to our GPs we take pressure off front line NHS services and 80% of the calls we take are resolved during the consultation either through the advice our doctors give and or through the issue of a prescription. Where more serious issues emerge, our service enables faster access to the appropriate specialists and treatment.

All consultations with our GPs are recorded and if you give your consent the recording can be sent to your own GP facilitating early access to further treatment or an early referral to NHS specialists.

Remote GP consultations increased dramatically during the pandemic. This practice is here to stay however, it is accepted they will not replace the need for face-to-face appointments in certain circumstances. Both patients and GPs have become much more accustomed to online consultations and the key is recognising when a face-to-face appointment is required. Remote GP consultations are improving access to primary care.

Simply call the number you have been provided with and you will be connected to a clinically trained member of staff who will carry out an assessment and direct you to the relevant parts of the service.

As there are no time limits to our consultations, you will have all the time you need, and our staff will ensure you receive the care and support you require. We are here for you, for as long as it takes to successfully resolve your issues.

No, all conversations, therapy sessions, and other treatments are confidential and no personal information is ever disclosed to your employer or any other third party.

If your assessment identifies that counselling sessions are required, you will be given access to face to face sessions with a qualified and trained professional counsellor.

Our 1Stop4aGP 360 service is designed to give support and resolution for a range of issues. Following your initial assessment, a Case Manager will be allocated to you and this person will check in with you regularly to ensure you are getting the help you need. This should ensure that you are getting the help that is right for you and gives you the peace of mind that this is being coordinated for you in mind.

Our 1Stop4aGP 360 service is also available to your immediate family living in the household at no extra cost. All they have to do to use the service is to quote your access instructions to the operator.

When you enter the service, a Case Manager will be appointed to arrange the treatments you need, and this Manager will remain allocated to you until your issues are resolved to your satisfaction. If you need to use different elements of the service, your Case Manager will organise this for you, which eliminates any need to explain your issues to different service providers.

80% of all consultations are resolved on the call - whether that involves prescription or no prescription.

If a prescription is given during the remote consultation, no further referral is required, the prescription can be organised then and there.

Yes, a prescription can be sent abroad if required.

Yes, a prescription can be sent to a nominated pharmacy for collection.

As long as the child is resident at the primary address, they are included in the immediate family.